Me & Joe are starting to be able to buy new furniture for our home now. But we are going slowly & making sure we get what we want. With tax returns coming our way soon, we were hoping to buy 2 big pieces & then save the rest of the money & just get things as we are able to. We were going to buy an entertainment center for the living room & a new couch. The couches, we already have picked out & they are at the OC Swap Meet & we'll be going to get that in a few weeks coming up. So we decided to go looking for an entertainment center.
We went looking at all those stores right off Los Alamos in Murrieta. Mor was having a sale so we went in there. We saw this beautiful 6 piece entertainment center there & the sales price said $1400. We thought it was too good to be true but this salesman, Harris, said it wasn't & easily convinced us to get it.
He had said he could sell us a BRAND NEW entertainment center for $1400 when its normally $2200 but because of the weekend sale its only $1400. So thats why we wanted to get it. He said we can put it on layaway as long as we just pay $180 to hold the BRAND NEW entertainment center for us & hold on to the sales price. We had 30 days to pay it off & go & get the entertainment center.
After that original day, I'd call a few times every few days to make sure they still had our entertainment center & we were getting it for that price, everyday he said "Yes." So this went on for 3 weeks. I went in Saturday & he said everything was all good, even took off sales tax so we were getting it for exactly $1400. He said we'd have it in 3 weeks. Then I left.
I come home, 2 hours later he calls saying, "I'm sorry Mrs. Branson I had to void your sale because we have no more of those entertainment centers in the warehouse. We are sold out." I got mad because I said he should have checked that before taking my money. I said thats not good business, his reply was, "We don't have the ability to check how many we have until the sale goes thru." I said that was a lie because I have called him several times asking him if they still had any & he gave me an exact number every time I called. He was caught in his & didn't know what to say. He just kept stuttering & mumbling things that didn't make sense. So I went on to yell at him & told him to give me my money back he said I'd have the money by Monday.
Its Monday & we don't have our money back. Joe calls on his way home from work & asks for the General Manager. The GM was super nice & Joe tells him the entire situation. The GM is pissed at Harris because he lied to us on several occassions. The day we went in there we put our 10% down, Harris went to go get the ok for the sale & was told he can't sell us a BRAND NEW center for that price, only the floor model (which we did not want because it was all scratched up) & he needed to call us right away & tell us that. Now I talked to him on the phone several times & he never once mentioned that nor told me that when I came in with my money on Saturday. THEN instead of still telling me the truth, he says they are sold out of the entertainment centers when in fact they aren't.
The GM was pretty upset & was really helpful to us. Now he is trying to sell us a brand new one for $1980 but we said no (waaay too much) & we just want our money back & he said he will do all he can to have the money in our account by the end of the week. Harris also has no right or the ability to know when the money will be in our account so he lied on that too. I'm just so upset that we were completely lied to several times & we don't have our money. I can't believe that is how that place does business! I'm warning everyone I can to not shop there. I'm sure me & Joe aren't the first ones this has happened to. I'm giving them til the end of the week to put the money back in my account (because the bank said we have to wait at least a week) & if not then this will get even more serious & more crazy!
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